Jobber - Customer Support & Success Representative (Toronto)

Do you like to go above and beyond to make someone’s day?

Then you should consider joining Jobber! We’re looking for a Customer Support and Success Representative to join our growing team. Helping our customers feel more successful is a non-negotiable for us, which is why we have an incredible team of customer success representatives. Whether by phone or live chat, our team is on standby waiting to explain the newest feature, help with functionality and custom workflows or happy to accept feedback!
 

The Job:

As a Customer Service Representative, you will work closely and collaborate daily with our sales and onboarding teams to ensure our customers receive the best experience possible. You’ll respond to questions and requests that encompass the entire Jobber ecosystem from new and existing customers. Data integrity is pretty important for us, and you’ll be helping build our knowledge base of FAQ’s and detailed documentation of feedback and recommendations from our customers. Utilizing our historical support data, you’ll have an opportunity to have a significant impact on the lives of the entrepreneurs and business owners that utilize Jobber! This role will be located at our new office in the OneEleven accelerator in downtown Toronto.

You'll need…

  • To be agile and adaptable in a very fast-paced environment. We’re growing at warp speed and things are changing every day. It’s exciting and our ideal situation is to work with people who are energized and invigorated by this kind of environment.

  • To be a self-starter. If you’re not sure about something, ask. If a feature doesn’t quite make sense, ask. You’re the only one who knows what you don’t know. Our biggest priority is to support our customers, so if you ask questions and have the drive to fill in your own knowledge gaps to better support them...we will definitely support you!

  • To have a strong and confident communication style with the ability to actively listen and consult with our customers. You’re also the kind of person who is humble, supportive and polite on the phone. This position involves a good deal of phone time, so these communication skills are imperative!

  • To be incredibly reliable for our customers and the rest of the success team. Are you the person your friends would rely on in a pinch? If so, you’ll be a great fit for the success team!

  • To be confident with technology. You should be able to touch type to help you get through high-volume chats and be very comfortable navigating cloud-based software.

  • Previous experience with Zendesk or other customer service ticketing software (ideal, not required).

  • To have solid grammar and spelling skills to help communicate with our customers around the world.

Benefits:

  • Extended health benefits package, fully paid premiums.

  • Three weeks paid vacation.

  • Access to a fully stocked kitchen. Eat lunch on us.

  • Competitive salary.

  • An environment that believes in bettering and supporting its people.

  • Your very own, brand new Apple computer.

A bit more about us...

At Jobber, we exist to help people in small business become more successful! We are a growing startup located in Edmonton, Alberta and we make software for businesses that are on the go, or mobile. Something that we’re pretty damn good at! Our team of 80+ dedicated employees strive for nothing short of excellence and support a product that touches businesses around the world and millions of people each year.