Drivewyze - Customer Success Manager, Small Business

Type: Full-Time
Location: Edmonton, AB, CA

Drivewyze Inc. is an innovative technology service provider to the transportation industry across North America, and is a successful Silicon Valley-style  tech company located here in Edmonton.  Drivewyze is disrupting the commercial trucking industry by delivering unsurpassed time-saving and cost-effective driving solutions to commercial vehicle operators and carriers, and we’re looking for sharp go-getters who want to participate in our market capture and dominance.

The Customer Success Manager is responsible for facilitating full deployment of our software throughout our customer fleet organizations, cultivating customer satisfaction with our service, fostering strong relationships, and retaining member subscribers.  This role is dedicated to our small to medium business customer segment.

If you have a positive attitude, infectious enthusiasm, customer-centric approach and experience in a sales and service, we want to hear from you!

Key Responsibilities:

  • Manage and drive deployment of our software throughout customer fleet organizations.

  • Monitor the progress of deployments to ensure they are progressing smoothly. Escalate issues as they arise and work with internal teams to resolve, preventing service cancellation.

  • Manage a high volume of customers from our reseller partners and update our systems appropriately to ensure these new customers receive introductory information, Drivewyze training materials, etc.

  • Follow implementation standards, project plans, Standard Operating Procedures (ie SOPs), and related documentation to ensure a high level of success during the onboarding process.

  • Set up the distribution of monthly ROI reports to clients.

  • Maintain up to date documentation.

  • Interface with both internal and partner Sales and Support teams

Job Requirements:

  • Post-secondary degree or certificate in a related discipline and/or 2+ years of account management or inside sales experience preferred.

  • Demonstrate excellent written and oral communication skills with strong interpersonal skills and organizational skills.

  • High level of adaptability and openness to change.

  • Be open to change and continuous improvement efforts.

  • Adapt training style and process to customer needs.

  • Learn and understand all Drivewyze product lines and services.

  • Proactive, accountable, and a quick learner.

  • Desire to learn new things and solve problems.

  • Knowledge of MS Word, Excel & Outlook are required.