Jobber - Customer Success Representative

Does your definition of success mean empowering others?

Then you should consider joining Jobber! We’re looking for a Customer Success Representative to join our growing team! This position will be located at our headquarters in Edmonton, AB, which is located in a historic building along Jasper Avenue! As one of Canada’s most dynamic start-ups, there are always new challenges and exciting projects on the go. So, if you’re a person who thrives in an environment that moves at warp speed and likes supporting and empowering people to do their best work, we want to hear from you!

The Job:

If our company values were a team, they would be the Success team; they are humble, supportive, and truly give a sh*t about making sure our customers are successful in Jobber. Reporting to the Director of Success, the Customer Success Representative will work directly with other teams and stakeholders to ensure our tens of thousands of users receive the best experience possible. Whether by phone or live chat, our team is on standby waiting to explain the newest feature, help with functionality and custom workflows or happy to accept feedback! You’ll become a trusted source of information, and will have a significant impact on the lives of the entrepreneurs and business owners that utilize Jobber.

The Customer Success Representative will...

  • Respond to questions and requests that encompass the entire Jobber ecosystem from new and existing customers through phone, live chat, and email.

  • Participate in on-boarding new users and companies, support current customers, host webinars, reach out for feedback, and maintain our great documentation.

  • Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions.

  • Be a liaison for customer feedback to product and technical teams.

In order to be successful you will need...

  • To be a people person. Whether you’re a barista at a coffee shop, a server in a popular restaurant, or a retail star - if you’re good with people, you’ll be great in this position.

  • To be agile and adaptable in a very fast-paced environment. We’re growing fast and things are changing every day - what worked yesterday might not anymore. You need to be invigorated by this type of environment, and be excited by a new challenge.

  • To be a self-starter. Our biggest priority is to support our customers, so if you ask questions and have the drive to fill in your own knowledge gaps to better support them...we will definitely support you!

  • To have a strong and confident communication style with the ability to actively listen and consult with our customers. You’re also the kind of person who is humble, supportive and polite on the phone. This position involves a good deal of phone time, so these communication skills are imperative!

  • To be incredibly reliable for our customers and the rest of the success team. Are you the person your friends would rely on in a pinch? If so, you’ll be a great fit for the success team!

  • To be confident with technology. You should be able to touch type to help you get through high-volume chats and be very comfortable navigating cloud-based software.

If would be really great (but not a deal-breaker) if you had…

  • Previous experience with Zendesk or other customer service ticketing software.

What you can expect from us...

  • Competitive compensation.

  • Extended health benefits package, fully paid premiums.

  • Three weeks paid vacation.

  • An inclusive environment that believes in bettering and supporting its people.

  • Brand new Apple gear.

  • Public transportation subsidy, health & wellness programs, team outings, and lots of other stuff!

A bit more about us...

We are the industry leading software for small home service businesses (Gartner agrees, read more here). Your lawn care provider, home cleaning service, plumber and appliance mechanic use Jobber to quote for jobs, schedule and dispatch work, track time, send invoices and of course, get paid! Tens of thousands of people use Jobber to deliver over $3-billion a year in services to happy customers. Jobber exists to help make these small businesses successful, and that's exactly what we're doing!

Check out our website and follow us on TwitterInstagramLinkedIn, and Facebook to learn more!