Drivewyze - Customer Success Manager

About the Job: The Customer Success Manager is responsible for facilitating full deployment of our software throughout our customer fleet organizations and accountable for post-sale interactions. This role plays the lead role in facilitating and supporting the roll-out and implementation plans of our fleet clients. As a collaboration and communication guru, this role is focused on deepening relationships with our fleet accounts, cultivating client satisfaction and retention.

If you have a positive attitude, infectious enthusiasm, customer-centric approach and experience in a sales and service, we want to hear from you!

Location: Head Office, Edmonton

Report to: Director, Customer Success

Key Responsibilities:

  • Lead and manage deployment of our software with customer fleet organizations.

  • Act as the primary point of contact for fleet activities, deliverables and escalations.

  • Oversee and monitor deployments progress, customer adoption, training and development of best practices to drive incremental value and return on customer investment.

  • Ensure customer deployments progress smoothly.  Escalate issues and work with internal teams to resolve, preventing service cancellation.

  • Manage a high volume of customers from our reseller partners and ensure new customers receive introductory information, Drivewyze training materials, etc.

  • Follow implementation standards, project plans, operating procedures and related documentation to ensure a high level of success during the onboarding process.

  • Measure adoption, create success plans, participate in reviews and distribute ROI reports to clients.

  • Partner and collaborate with internal and partner teams.

  • Maintain up to date documentation.

Job Requirements:

  • Minimum 1-year previous account management or inside sales experience, preferably in a similar role.

  • Certificate or degree in Business or related field an asset.

  • Demonstrated success establishing and fostering customer relationships, including resolving complaints and issues.

  • Demonstrate excellent written and oral communication skills with strong interpersonal skills and organizational skills.

  • Positive and adaptable team player with the ability to adapt and learn quickly.

  • Proficiency in MS Office, including MS Excel, Word and Outlook required.

Additional Information section: This is a one-year full time term position with the possibility of extension.

Work with us because you believe in what we do.   

Want to be part of a team whose mission is to save lives by reducing commercial transportation fatalities?  How about being part of tech company that will, again, disrupt the industry with a radical new idea? Want to experience what it’s like to work in a silicon-valley, start-up-like organization?

Although, technically, we have been in business for over 15 years, we are proud to have maintained a start-up feel with each team member acting like owners modelling our values:

  • Create Exceptional Experiences. Think like a customer, colleague, partner and stakeholder. Strive to go above and beyond and have a positive impact on others.

  • Drive to Succeed. Be purposeful and accountable. Persevere through challenges and seek ways to enable success. Operate with speed, agility and excellence.

  • Empower and Lead. Take initiative and be proactive. Identify problems quickly and help tackle them. Have a voice, share ideas and give constructive feedback. Encourage others to do the same.

  • Disrupt Creatively. Be curious, explore ideas without bias, and fearlessly try new things. Foster innovation with diversity of thought. Merit ideas, not titles and learn from failure.

  • Cultivate Relationships. Build credibility and influence with integrity, honesty and commitment. Seek win-win outcomes and lead with transparency and high ethical standards.

  • Raise the Bar. Continually improve and grow. Build for the future, develop capability, and help others to learn. Take risks and aim high. Don’t iterate when you can change the game.

  • Play as a Team. Navigate with genuine, care, respect and inclusiveness. Create momentum through collaborative partnerships. Celebrate successes and have fun.

Let’s talk compensation and perks:

  • Inclusive, collaborative culture and team social events

  • Battles in our games room (we call it Vegas) – bring your ping pong, foosball, darts and board game skills.

  • Organized fun time – debate a new book in our book club or join in a game of hockey, soccer, baseball, even golf!

About Us:

Drivewyze is disrupting the commercial trucking industry by delivering unsurpassed time-saving and cost-effective driving solutions to commercial vehicle operators and carriers. We’re on a mission to revolutionize the delivery of highway safety and transportation management through world-class products, systems and services. Drivewyze’s parent company, Intelligent Imaging Systems Inc. (IIS), is a supplier and integrator of some of the most advanced commercial vehicle inspection and safety systems today. We provide transportation and law enforcement agencies with the industry’s most technologically advanced tools to make the goals of safety and security more efficient and effective.

 Intelligent Imaging and its subsidiary, Driveywze is an equal opportunity employer. All qualified applicants will be given consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.