Do you like to go above and beyond to make someone’s day?
Then you should consider joining Jobber! We’re looking for a Customer Success Representative to join our growing team. Helping our customers feel more successful is a non-negotiable for us, which is why we have an incredible team of customer success representatives. Whether by phone or live chat, our team is on standby waiting to explain the newest feature, help with functionality and custom workflows or happy to accept feedback!
As a Customer Service Representative, you will work closely and collaborate daily with our sales and on-boarding teams to ensure our customers receive the best experience possible. You’ll respond to questions and requests that encompass the entire Jobber ecosystem from new and existing customers. Data integrity is pretty important for us, and you’ll be helping build our our knowledge base of FAQ’s and detailed documentation of feedback and recommendations from our customers. Utilizing our historical support data, you’ll have an opportunity to have a significant impact on the lives of the entrepreneurs and business owners that utilize Jobber! We’re open to this role being located at our new Jobber office in downtown Toronto, ON or in downtown Edmonton, AB.
To be agile and adaptable in a very fast-paced environment. We’re growing at warp speed and things are changing every day. It’s exciting and our ideal situation is to work with people who are energized and invigorated by this kind of environment.
To be a self-starter. If you’re not sure about something, ask. If a feature doesn’t quite make sense, ask. You’re the only one who knows what you don’t know. Our biggest priority is to support our customers, so if you ask questions and have the drive to fill in your own knowledge gaps to better support them...we will definitely support you!
To have a strong and confident communication style with the ability to actively listen and consult with our customers. You’re also the kind of person who is humble, supportive and polite on the phone. This position involves a good deal of phone time, so these communication skills are imperative!
To be incredibly reliable for our customers and the rest of the success team. Are you the person your friends would rely on in a pinch? If so, you’ll be a great fit for the success team!
To be confident with technology. You should be able to touch type to help you get through high-volume chats and be very comfortable navigating cloud-based software.
Previous experience with Zendesk or other customer service ticketing software (ideal, not required).
To have solid grammar and spelling skills to help communicate with our customers around the world.
Extended health benefits package, fully paid premiums.
Three weeks paid vacation.
Access to a fully stocked kitchen. Eat lunch on us.
An environment that believes in bettering and supporting its people.
Your very own, brand new Apple computer.
A bit more about us…
We are the industry-leading software for small home service businesses (Gartner agrees, read more here). Your lawn care provider, home cleaning service, plumber and appliance mechanic use Jobber to quote for jobs, schedule and dispatch work, track time, send invoices and of course, get paid! Tens of thousands of people use Jobber to deliver over $2-billion a year in services to happy customers. Jobber exists to help make these small businesses successful, and that's exactly what we're doing!