Jobber - Product Manager

If you see a problem, do you have the need to solve it?

Then you should consider joining Jobber! We’re looking for a Product Manager to join our growing Product Development team at our headquarters in Edmonton, AB, located in a historic building along Jasper Avenue! As one of Canada’s most dynamic startups, we’re moving at warp speed developing a product that enables mobile business to provide their best service. So if you’re a person who thrives in an environment that always has new challenges, and want to work for a company that supports you in doing your best work, then we want to hear from you!

The Job:

Our Product Development team is central to the success of Jobber - focused on creating software that delivers value to tens of thousands of users around the world. As a Product Manager at Jobber you will balance quantitative and qualitative research to deeply understand both the overall market conditions and our customers’ problems, to ensure we are executing on the highest priority initiatives. You will collaborate with cross-department teams to help guide the success of the Jobber product, utilize data and consumer research to understand and validate top priorities, conceptualize a strategy, work to execute with a team of developers and designers and then measure success. You will be a motivator for your team, and keep them engaged and excited about finding and developing solutions to empower mobile small businesses.

As a Product Manager you will…

  • Take on the full responsibilities of a Scrum Team Product Owner. This includes executing the product management workflow, backlog management (writing and prioritizing Epics and Stories), Scrum events (Sprint Planning, Sprints, Scrums, Sprint Reviews, Retrospectives), estimation and testing.

  • Understand the user experience through qualitative and quantitative research. In order to understand the customers, you’ll have to take large amounts of data points, research, and feedback and distill it down to what is truly important. Our customers are the life-blood of our product, and understanding their problem areas within Jobber will inform strategic decisions and solutions, and shape the product experiences.

  • Be responsible for product vision and strategy. You will own the creative process of generating, developing, and curating new ideas. By understanding the connections between people’s day-to-day work, the overall product vision, and customers’ needs, you can prioritize building what matters to achieve the products’ strategic goals and initiatives.

  • Deliver features that make an impact to customers. You’ll take feedback and prioritize features by ranking them against strategic goals and initiatives.

  • Build a plan, implement, and then measure success. You’ll be responsible for a timeline for implementation of new ideas, and then defining the release process and coordinating all activities to bring this to market. Once implemented, you will help determine what success looks like for the features you help build, measuring that success, and keeping stakeholders informed of that progress so that your team can make iterative decisions based on results

In order to be successful, you will need…

  • 2+ years of previous product owner, project management, marketing or other related experience.

  • Empathy. You are naturally empathetic. This means, you’ll have the ability to understand our customers - what motivates them, frustrates them, drives them and makes them happy.

  • An ability to motivate. You listen before speaking and understand before providing solutions. You focus on the relationship and build trust easily.

  • Execution excellence. Creating insights is one thing – leading and driving execution is another. You are motivated by getting things across the finish line and have a solid track record of managing projects and multiple priorities at any given time.

  • A data-driven mindset. You look to data to define a problem and you also look to data to prove your success. You are energized by the ability to contextualize your work through various tools, systems and processes.

  • A desire to collaborate. To deliver high-quality features as quickly as possible, you’ll need to partner with many different people and departments.

  • A knack for the details, with an understanding of the big picture. In your role, the details matter, and the help drive your team forward with a sense of direction and clarity.

  • Next level communication skills. Your written and verbal communication skills help articulate the voice of the customer and the needs of the business.

  • A passion for technology. You are naturally curious about technology and tend to be an early-adopter for most things. You appreciate how technology can solve many business problems and are driven to make a lasting impact for our customers.   

It would be really great (but not a deal-breaker) if you also had...

  • Previous experience working in a scrum/agile environment.

  • Natural language processing experience through research or working environment.

What you can expect from us...

  • Extended health benefits package, fully paid premiums.

  • Three weeks paid vacation.

  • Competitive salary.

  • An inclusive environment that believes in bettering and supporting its people.

  • A unique opportunity to build, grow and develop a team within a high-growth environment.

A bit more about us...

We are the industry leading software for small home service businesses (Gartner agrees, read more here). Your lawn care provider, home cleaning service, plumber and appliance mechanic use Jobber to quote for jobs, schedule and dispatch work, track time, send invoices and of course, get paid! Tens of thousands of people use Jobber to deliver over $3-billion a year in services to happy customers. Jobber exists to help make these small businesses successful, and that's exactly what we're doing! 

Check out our website and follow us on TwitterInstagramLinkedIn, and Facebook to learn more!