Jobber - Senior Product Manager

DO YOU LIKE TO BE INVOLVED IN ALL PHASES OF THE PRODUCT LIFE-CYCLE?

Then you should consider joining Jobber! We’re looking for a Senior Product Manager to join our Product Development team at our headquarters in downtown Edmonton, AB

Jobber exists to help people in small businesses be successful. As featured in the Globe and Mail, we work with home and field service companies to help them better quote, schedule, invoice and collect payments from their customers. We’ve come a long way from our first customer in 2011 and have just scratched the surface in what we want to accomplish for our customers.   

The role

As a Senior Product Manager at Jobber, you're a strategic thinker with strong business acumen. More than delivering features, you aim to drive the business forward. You will gather qualitative and quantitative insights via analytics, user interviews and market research, with the goal of identifying customer pain points and opportunities for product improvements. You will take new features and products from start to finish, working closely with designers and engineers, as well as company executives and other stakeholders. You’re the right candidate if you’ve demonstrated the ability to learn quickly, lead a team, and deliver great product experiences to their users.

The Senior Product Manager will:

  • Take on the full responsibilities of a Scrum Team Product Owner. This includes executing the product management workflow, backlog management (writing and prioritizing Epics and Stories), Scrum events (Sprint Planning, Sprints, Scrums, Sprint Reviews, Retrospectives), estimation and testing.

  • Uplevel the team. You are eager to influence and elevate the PM team by educating, mentoring and training team members across the entire company on product methodology and philosophy.

  • Understand the user experience through qualitative and quantitative research. In order to understand the customers, you’ll have to take large amounts of data points, research, and feedback and distill it down to what is truly important. Our customers are the life-blood of our product, and understanding their problem areas within Jobber will inform strategic decisions and solutions, and shape the product experiences.

  • Be responsible for product vision and strategy. You will own the creative process of generating, developing, and curating new ideas. By understanding the connections between people’s day-to-day work, the overall product vision, and customers’ needs, you can prioritize building what matters to achieve the products’ strategic goals and initiatives.

  • Deliver features that make an impact on customers. You’ll take feedback and prioritize features by ranking them against strategic goals and initiatives.

  • Build a plan, implement, and then measure success. You’ll be responsible for a timeline for implementation of new ideas, and then defining the release process and coordinating all activities to bring this to market. Once implemented, you will help determine what success looks like for the features you help build, measuring that success, and keeping stakeholders informed of that progress so that your team can make iterative decisions based on results.

 

 

To be successful, you should have:

  • 5+ years of work experience as a Product Manager or Product Owner.

  • Previous experience working in a Scrum/Agile environment.

  • Demonstrated track record of launching multiple successful products and features, preferably on multiple platforms.

  • Empathy. You are naturally empathetic. This means you’ll have the ability to understand our customers – what motivates them, frustrates them, drives them and makes them happy.

  • An ability to motivate. You listen before speaking and understand before providing solutions. You focus on the relationship and build trust easily.

  • Execution excellence. Creating insights is one thing – leading and driving execution is another. You are motivated by getting things across the finish line and have a solid track record of managing projects and multiple priorities at any given time.

  • A data-driven mindset. You look to data to define a problem and you also look to data to prove your success. You are energized by the ability to contextualize your work through various tools, systems and processes.

  • A desire to collaborate. To deliver high-quality features as quickly as possible, you’ll need to partner with many different people and departments.

  • A knack for the details, with an understanding of the big picture. In your role, the details matter, and help drive your team forward with a sense of direction and clarity.

  • Next level communication skills. You have the ability to communicate findings clearly to both technical and non-technical audiences.

  • A passion for technology. You are naturally curious about technology and tend to be an early adopter for most things. You appreciate how technology can solve many business problems and are driven to make a lasting impact for our customers.

What you can expect from Jobber:

  • A total compensation package that includes an extended health benefits package with fully paid premiums, RRSP matching, and stock options.

  • A dedicated Learning and Development function to help you reach your career goals and fullest potential.

  • Three weeks paid vacation for your long breaks and a fully stocked kitchen for your short breaks.

  • A unique opportunity to build, grow, and make an impact on $400-billion industry that has no dominant player…yet.

  • To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver over $6-billion a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!