Yardly - Customer Experience Specialist

Are you an epically awesome individual looking to apply your skills in a fast-growing startup?

Yardly is an online platform that allows customers to easily order lawn care and snow removal services, reliably performed by a network of insured, vetted and highly-rated contractors.

We're looking for highly motivated self-starters who are passionate about making a difference, eager to learn and grow, constantly improving how they do things, and always accountable.

What you’ll do

  • Review and refine all points along the customer experience journey

  • Identify, research, and analyze customer pain points to improve the customer experience

  • Create and improve the operations process to better collect customer feedback

  • Establish and monitor criteria to measure customer satisfaction

  • Build processes and projects to improve customer satisfaction and retention rate

  • Implement the communication strategy to ensure the Yardly team communicates in a consistent, professional, proactive and timely manner

  • Identify, prioritize, and solve problems creatively. Create systematic solutions

  • Constantly improve the operations processes and tools to improve consistency and efficiency

  • Help the customer team respond to a high volume of inbound phone, email and order inquiries during our busy periods (i.e. heavy snow days and early May)

What you’ll need

  • Strong verbal and written communication skills

  • Excellent problem-solving skills

  • Be able to work independently in a fast-paced environment with minimal supervision

  • Strong attention to detail

  • Strong analytical skills

  • Highly skilled in data analysis tools (such as Google Sheets/Excel)

  • Experience working in startup companies is preferred

Perks

  • A passionate, energetic team with a fun, startup company culture

  • Fast growth opportunities that allow you to maximize your potential

  • A fantastic work environment in a vibrant tech community

  • A variety of fitness and recreation facilities, as well as free parking

  • Competitive salary and equity ownership

Please send in your cover letter and resume for consideration. Applications without a cover letter will be automatically rejected. Only shortlisted candidates will be contacted. Thank you for your interest.