Yardly - Service Provider Specialist

Are you an epically awesome individual looking to apply your skills in a fast-growing startup?

Yardly is an online platform that allows customers to easily order lawn care and snow removal services, reliably performed by a network of insured, vetted and highly-rated contractors.

We're looking for highly motivated self-starters who are passionate about making a difference, eager to learn and grow, constantly improving how they do things, and always accountable.

What you’ll do

  • Provider relations - build and maintain strong, lasting relationships with the providers, collect their feedback and increase the retention rate

  • Provider support - provide real-time support to the providers, help them deliver quality service in a timely manner. Solve day to day issues

  • Quality control - make sure the service quality is up to or above our standard

  • Performance review - review providers’ performance regularly and respond accordingly

  • Service capacity - make sure there is always enough service capacity form the providers, identify and predict the need for recruiting and coordinate with the recruitment team

  • Improvement - actively participate and help our team improve the business process/systems which aim to provide a great provider experience and allow them to deliver quality services in a timely manner

What you’ll need

  • Strong verbal and written communication skills

  • Ability to build and improve business relationships

  • Excellent problem-solving skills

  • Be able to work independently in a fast-paced environment with minimal supervision

  • Strong attention to detail

  • Strong analytical skills

  • Highly skilled in data analysis tools (such as Google Sheets/Excel)

  • Experience working in startup companies is preferred

  • Experience working in snow removal & lawn care industry is an asset

  • Willingness to work a flexible schedule (i.e. when it snows)

Perks

  • A passionate, energetic team with a fun, startup company culture

  • Fast growth opportunities that allow you to maximize your potential

  • A fantastic work environment in a vibrant tech community

  • A variety of fitness and recreation facilities, as well as free parking

  • Competitive salary and equity ownership

Please send in your cover letter and resume for consideration. Applications without a cover letter will be automatically rejected. Only shortlisted candidates will be contacted. Thank you for your interest.